RETURNS - RETURNING GOODS IS EASY AND FREE!
If you are not happy with your purchase, you have 30 days from the date on which you received your order within which to return the products purchased.
What to do:
2. Together with your return authorisation number, you will also be given a code for free delivery.
3. Print out and fill in the return form [click here to download the return form].
4. Place the completed return form inside the package together with the product to be returned, specifying the following addressee: Triboo digitale S.r.l., c/o Arcese Logistic, Via Groane 6, (20811), Cesano Maderno (MI) – ITALY
5. Contact the courier at the telephone number provided by our assistance service, specifying the code for free collection and agree details for collection (day, time of day).
6. Keep the delivery receipt.
We will always pay for the cost of your returns.
Upon receipt, our warehouse will check the package and your return or replacement request will be fulfilled as quickly as possible, as long as the following requirements are met:
- the product must not have been used, washed or damaged;
- all labels and tags must be unaltered and still attached to the product;
- the product must not belong to the “Costumi da gara” (Powerskin) category;
- the product must be inside the package, in its original packaging (bag, box, etc.).
We will send you an e-mail confirming approval of your return request approximately 15 days after delivery to our warehouse.
If we are refunding you, we will do so as quickly as possible and in any case within 30 days of approval.